FAQ
Contact Us
Q: How can I contact Stillday if I have questions about my order or product?
A: If you have any questions about your order or our products, you can contact us via the contact form on our store.
Our customer support team will respond as soon as possible, usually within 24 hours.
⚠️ Tip: If your inquiry is about an existing order, please include your order number to help us assist you faster.
Q: Why did my order arrive in two/multiple packages?
A: Some items may ship from different warehouses to ensure faster delivery. This means your order may arrive in separate packages, each with its own tracking number.
Q: I only received part of my order. Where is the rest?
A: No worries! The remaining items is on the way and will arrive separately with its own tracking numbers.
Q: Why does delivery time vary by country?
A: International delivery times depend on customs clearance, local courier performance, and destination accessibility.
Most orders arrive within 7–25 business days. Some destinations or products may require up to 45 days, particularly for remote areas or during peak seasons.
Estimated delivery times for major destinations are shown on the product page.
Q: How can I track my order?
A: Once your order is shipped, a tracking number will be sent to your email. Please allow 2–5 business days for the tracking information to update.
Q: What if my parcel is delayed or lost?
A: A parcel is considered delayed if it exceeds the maximum estimated delivery time for your region.
A parcel is considered lost if there is no tracking update for 10–15 business days, or the courier confirms the item is lost.
We will assist with a replacement or refund after investigation.
Q: Will I need to pay customs or import tax?
A: Depending on your country, customs or import duties may apply when your order arrives. These charges are set by local authorities and are the responsibility of the customer. We are not able to estimate these fees in advance.
Q: Are all styles always available?
A: Style availability may vary due to high demand. If a selected style becomes unavailable after purchase, we’ll contact you promptly with the best available option or a refund.